PRIVACY POLICY

Last updated: January 22, 2026

This Privacy Policy describes how Just Ask Jin (“we”, “us”, or “our”), operating at http://www.justaskjin.liveinkojpau.com and http://www.liveinkojpau.com, collects, uses, and protects your personal information when you use our services — including our local concierge service, food delivery ordering, airport arrival support, expat admin assistance, and related services.

Questions or concerns? Contact us at jin@justaskjin.liveinkojpau.com.

1. WHAT INFORMATION DO WE COLLECT?

Information you provide to us

We collect personal information you voluntarily provide when you fill out a contact or booking form, place a service request, or otherwise contact us. This includes:

• Full name
• Email address
• Phone number, WhatsApp number, LINE ID, or KakaoTalk ID
• Delivery address (for food delivery concierge orders)
• Arrival details such as date, time, flight number, and airport (for airport arrival support bookings)
• Service preferences, dietary restrictions, or special requests (e.g. allergies, spice level)

Sensitive information. We do not process sensitive personal information such as racial or ethnic origin, religious beliefs, health records, financial account numbers, or government identification numbers.

All personal information you provide must be true, complete, and accurate. Please notify us of any changes to such information.

Information collected automatically

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used solely to maintain and improve the website and is not used to personally identify you.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for the following purposes:

• To provide and fulfil our services — including placing food delivery orders on your behalf via Baemin or Coupang Eats, coordinating airport arrival support, booking reservations requiring Korean identity verification, and assisting with expat administrative tasks.
• To communicate with you — responding to enquiries, sending booking confirmations, order updates, and delivery ETA notifications via WhatsApp, LINE, KakaoTalk, or email.
• To send administrative information — including PayPal invoices, booking confirmations, and updates to our terms or policies.
• To improve our services — understanding how our website is used so we can make it more helpful.
• To comply with legal obligations — responding to legal requests and exercising or defending our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. We may share your information only in the following limited situations:

• Service fulfilment: When placing orders on your behalf via Baemin or Coupang Eats, your delivery address is used solely to complete your order. Only the minimum necessary information is used.
• Payment processing: Payments are processed via PayPal. We do not receive or store your payment card details. PayPal’s own privacy policy applies to all payment transactions.
• Automation tools: We use Make (formerly Integromat) to automate order notifications. Order details are transmitted securely and used only for service delivery purposes.
• Business transfers: If our business is acquired or merged with another company, your information may be transferred as part of that transaction.
• Legal requirements: We may disclose your information if required to do so by applicable law or in response to valid legal requests from public authorities.

4. DO WE USE COOKIES?

We may use cookies and similar tracking technologies to gather basic information when you interact with our website. These help us maintain security, prevent errors, save your preferences, and assist with basic site functions.

We may also allow third-party analytics providers to use tracking technologies on our website to help us understand how visitors use the site.

Most web browsers accept cookies by default. You can set your browser to refuse cookies, though some features of our website may not function properly if you do so.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order and booking records are generally retained for up to 12 months for service quality and dispute resolution purposes. After this period, records are deleted or anonymised. When we no longer have a legitimate business need to process your information, we will securely delete or anonymise it.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organisational security measures to protect your personal information. These include using secure communication channels and limiting access to personal data to only those who need it to deliver your service.

However, no electronic transmission over the internet can be guaranteed to be 100% secure. You share information with us at your own risk and we encourage you to use secure networks when submitting personal data online.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you.
• Right to correct — request correction of inaccurate or incomplete personal information.
• Right to delete — request deletion of your personal information where we no longer have a legitimate reason to process it.
• Right to withdraw consent — withdraw consent at any time without affecting prior lawful processing.
• Right to object — object to our processing of your personal information in certain circumstances.

To exercise any of these rights, contact us at jin@justaskjin.liveinkojpau.com. We will respond within 30 days and may need to verify your identity before processing your request.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

No uniform technology standard for recognising Do-Not-Track (“DNT”) signals has been finalised, and we do not currently respond to DNT browser signals.

We do recognise and honour Global Privacy Control (GPC) signals. If your browser supports GPC, we will treat this as a valid opt-out request for targeted advertising under applicable privacy laws.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, or another US state with applicable data protection laws, you may have the right to know, access, correct, delete, and opt out of the sale of your personal data.

We do not sell personal information. We have not disclosed, sold, or shared any personal information to third parties for commercial purposes in the past 12 months, and we do not intend to do so in the future.

To exercise these rights, contact us at jin@justaskjin.liveinkojpau.com or submit a data subject access request.

Categories of personal information collected (past 12 months)

Category	Examples	Collected
A. Identifiers	Name, email, phone number, IP address	YES
B. Personal information (CA Customer Records)	Name, contact information	YES
C. Protected classification characteristics	Gender, age, ethnicity	NO
D. Commercial information	Transaction history	NO
E. Biometric information	Fingerprints, voiceprints	NO
F. Internet or network activity	Browsing history	NO
G. Geolocation data	Precise device location	NO
H. Audio or visual information	Images, recordings	NO
I. Professional or employment information	Job title, work history	NO
J. Education information	Student records	NO
K. Inferences from personal data	Profiles, preferences	NO
L. Sensitive personal information	Health, financial, government ID	NO

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Australia and New Zealand

We process personal information in accordance with Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. You may lodge a complaint with the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner.

Republic of South Africa

If you are unsatisfied with how we handle your complaint, you may contact the Information Regulator (South Africa) at enquiries@inforegulator.org.za.

South Korea

Our services are operated from South Korea. We process personal information in accordance with the Personal Information Protection Act (PIPA) and other applicable Korean data protection laws. You have the right to access, correct, or request deletion of your personal information at any time by contacting us directly.

11. DO WE MAKE UPDATES TO THIS POLICY?

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy periodically. If we make material changes, we will notify you by posting a notice on our website or by direct communication where appropriate.

12. HOW CAN YOU CONTACT US?

If you have questions or comments about this Privacy Policy, please contact us:

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

To request access to, correction of, or deletion of your personal information, contact us at jin@justaskjin.liveinkojpau.com or submit a data subject access request. We will respond within 30 days.